Privacy Policy

Last updated: September 19, 2026

At Client Care Solutions (“we,” “the Company”), the operator of the Glamora Plus platform — the glamoraplus.com website and the Glamora Plus Android app (together, “the Platform”) — we care about the privacy of your personal data. This policy explains what data we collect, how we use, share, and protect it, and your rights regarding it, including within the Android app.

1. Who We Are

Glamora Plus is an online platform for managing appointment bookings for beauty salons and laser clinics, allowing beauty centers (“Centers”) to manage their branches, staff, and customer appointments, including communicating with customers via WhatsApp and app push notifications. The platform is owned and operated by Client Care Solutions, Arab Republic of Egypt.

2. Data We Collect

Identification data: name, phone number (WhatsApp).
Booking data: selected center and branch, service, date and time, booking status, provider notes, products/packages purchased.
WhatsApp communication data: confirmation and reminder messages, and replies to customer inquiries, via the WhatsApp Business API.
Account usage data: account data for center managers, branch managers, and staff (name, email, job role).
The verification code (OTP) used to confirm a phone number when logging in, on both the website and the Android app.
Android app account & device data: if you log into the app, we store your name and phone number against a persistent app account, plus a per-device login token so you stay signed in.
Push notification token: the app registers a device token with Firebase Cloud Messaging (a Google service) so we can send booking updates and, if you opt in, marketing notifications. A device that has never logged in may still be reachable by a site-wide notification via this token alone.
In-app notification history: the app keeps a log of notifications sent to your account (read/unread state), visible only to you and deletable by you at any time.
Precise location (Android app only, optional): if you use the “nearest center to me” feature, the app requests your device’s GPS location to sort centers by distance. This is only requested when you actively use that feature, is sent to our server solely to compute the distance, and is never stored against your account.
Technical data: IP address, browser/device type, WordPress cookies (website) and standard app diagnostics.

3. How We Use Your Data

Creating and confirming bookings, and reminding customers of their appointments — via WhatsApp or, if you have the app installed and logged in, a push notification instead.
Verifying user identity via a one-time verification code (OTP) at login, on the website and in the app.
Enabling beauty centers to manage their branches, staff, and customer bookings.
Showing you the centers nearest to your current location, only when you choose to use that feature.
Responding to customer inquiries and providing technical support.
Improving the platform’s performance and developing our services.
Complying with legal and regulatory obligations.

4. Sharing Data With Third Parties

We do not sell your personal data to any third party. We may share your data with:

Meta Platforms, Inc. (WhatsApp), to send and receive WhatsApp messages related to your bookings, in accordance with WhatsApp’s own privacy policy.
Google LLC (Firebase Cloud Messaging), solely to deliver push notifications to the Android app.
Our hosting provider (Bluehost), to store site and booking data on its servers.
The beauty center you booked with, so it can provide the requested service.
Government or judicial authorities, where legally required.

5. Data Retention Period

We retain your data for as long as you use the platform, and for as long as necessary to fulfill the purposes described above or to meet legal requirements, after which it is deleted or anonymized.

6. Data Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, use, or disclosure, including OTP verification, encryption in transit (HTTPS), hashed device login tokens, and access permissions scoped to each role within the platform. That said, no method of electronic transmission or storage is 100% secure.

7. Your Rights, Including Account & Data Deletion

Under Egyptian Personal Data Protection Law No. 151 of 2020, you have the right to:

Access the personal data we hold about you — download it any time from “My Bookings” on the website (“Export my data”), while verified by your WhatsApp number.
Request correction of any inaccurate data.
Delete your account and data at any time, subject to any legal retention requirements and to first cancelling any upcoming appointment. This permanently removes your booking history, your app login, your registered devices, and your in-app notification history. You can do this two ways, with no need to install the app: (a) inside the Android app, under Account → “Delete account permanently”; or (b) from any web browser at glamoraplus.com/glamora-app-account/, after verifying your WhatsApp number.
Withdraw your consent to receive WhatsApp messages or push notifications at any time (push notifications can also be turned off in your device’s system settings).
Object to the processing of your data for specific purposes.

To exercise any of these rights, please contact us via the email address below.

8. Cookies

Our website uses essential cookies to operate the site (such as login sessions); we do not currently use cookies for advertising purposes.

9. Children’s Privacy

Our services are not directed at children under 18, and we do not knowingly collect their data.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page along with an updated “Last updated” date above.

11. Contact Us

Client Care Solutions
Arab Republic of Egypt
Email: support@glamoraplus.com
Website: glamoraplus.com